Customer Service Lead | Manufacturing Industry
West Auckland, Full Time, Customer Service
Please Quote Reference Number 74227
  • Customer Service experience in a manufacturing environment
  • Technical and/or vehicle knowledge highly regarded
  • Excellent communication skills - verbal and written

  • We're a 100% New Zealand owned and operated wholesaler and manufacturer that is enjoying significant growth.

    We're looking for an experienced, self motivated, enthusiastic and hands on Customer Service extraordinaire to assist our manufacturing department, based in West Auckland.

    In this role you will be required to lead our Customer Service team as well as perform Customer Service and Sales Support activities by building strong relationships with customers, sales staff and the operational delivery teams.

    Other tasks include:
    • Assist in enhancing our systems and processes to optimize customer services
    • Assist with daily order entry, quotes, phone calls and queries/complaints
    • Liaise closely with other departments and keep the team up to date with out of stock products, promotions, price changes and production lead times
    • Mentor staff through one on one meetings providing coaching and positive reinforcement to develop employees further
    • Ensure a positive team environment encouraging staff ideas and contributions
    • Monitoring KPI's to ensure optimised department performance and management of workloads to meet customer needs
    The successful candidate will have the following skills and attributes:
    • Customer Service experience in a manufacturing environment
    • Experience working with B2B and repeat clients
    • An inspiring, positive coach
    • Excellent phone manner, with the ability to remain calm under pressure
    • Strong customer service ethic and a sense of empathy
    • Intermediate knowledge of the Microsoft Office Suite
    • Excellent initiative and self motivation
    • A 'can do' attitude
    • Confident computer skills and the ability to pick up new programs quickly
    • A current Full driver's licence
    A basic technical knowledge and knowledge of vehicle makes and models is highly regarded, however training can be provided.

    This is a full time role with a competitive remuneration on offer. Become part of our dedicated and friendly team.

    If you have the personality and skills we require and enjoy working in a small tight knit team, we'd like to hear from you.

    Please APPLY NOW through our online application form.

    Please Quote Reference Number 74227

    Please Complete the Details in our Form Below

    (.doc, .docx, .pdf, .rtf or .txt ONLY, 4MB max file size)

    Please Complete this Additional Questionnaire:

    (Q1) Which of the following statements best describes your right to work in New Zealand?

    I am a New Zealand citizen

    I have permanent residency status (and/or Australian citizenship)

    I have a family/partner visa and no restriction on working hours

    I have a temporary work visa (silver fern skilled migrant)

    I have a temporary work visa (graduate)

    I have a temporary work visa (holiday)

    I have the right to work restricted hours (eg. I have a student visa)

    I require sponsorship to work for a new employer (includes work-to-residence visa holders)

    (Q2) How would you rate your English language skills?

    Limited proficiency

    Professional working proficiency

    Native or Bilingual proficiency

    (Q3) Do you have a current New Zealand drivers licence?



    (Q4) Do you have experience in a Customer Service and/or Administration role? (Please answer YES or NO)

    Check for Confirmation HERE after you click SEND