Excellent communication skills - verbal and written
We're a 100% New Zealand owned and operated wholesaler and manufacturer that is enjoying significant growth.
We're looking for an experienced, self motivated, enthusiastic and hands on Customer Service extraordinaire to assist our manufacturing department, based in West Auckland.
In this role you will be required to lead our Customer Service team as well as perform Customer Service and Sales Support activities by building strong relationships with customers, sales staff and the operational delivery teams.
Other tasks include:
Assist in enhancing our systems and processes to optimize customer services
Assist with daily order entry, quotes, phone calls and queries/complaints
Liaise closely with other departments and keep the team up to date with out of stock products, promotions, price changes and production lead times
Mentor staff through one on one meetings providing coaching and positive reinforcement to develop employees further
Ensure a positive team environment encouraging staff ideas and contributions
Monitoring KPI's to ensure optimised department performance and management of workloads to meet customer needs
The successful candidate will have the following skills and attributes:
Customer Service experience in a manufacturing environment
Experience working with B2B and repeat clients
An inspiring, positive coach
Excellent phone manner, with the ability to remain calm under pressure
Strong customer service ethic and a sense of empathy
Intermediate knowledge of the Microsoft Office Suite
Excellent initiative and self motivation
A 'can do' attitude
Confident computer skills and the ability to pick up new programs quickly
A current Full driver's licence
A basic technical knowledge and knowledge of vehicle makes and models is highly regarded, however training can be provided.
This is a full time role with a competitive remuneration on offer. Become part of our dedicated and friendly team.
If you have the personality and skills we require and enjoy working in a small tight knit team, we'd like to hear from you.
Please APPLY NOW through our online application form.