IT Service Desk Analyst
Auckland City, Full Time, IT Jobs
Please Quote Reference Number 74870
  • Do you have Service Desk Analyst experience?
  • Excellent communicator looking for your next challenge?
  • Join the Barfoot & Thompson team in Auckland City NOW

  • Barfoot & Thompson is a family owned company, which has been successfully selling real estate in Auckland since 1923.

    We are currently seeking an experienced IT Service Desk Analyst who can provide application support to our internal staff.

    Reporting to the IT Manager, we seek someone who has previous experience in an IT Service Desk position with exceptional communication skills.

    It will be your responsibility to help the team resolve technical problems they are having with their PCs, mobile devices, cloud and internal business applications, so the ability to communicate with others is essential. You retain the ownership of any issues from start to finish and you are empowered with system access to resolve these issues yourself.

    The successful candidate will offer the following:
    • Have 1-year experience as a service desk analyst or have super user status in a previous role
    • Excellent verbal and written communication skills
    • Analytical with the ability to resolve IT problems
    • Customer focused
    • Have a strong organised and methodical approach to activities
    • Analytical, Friendly, Hardworking, Positive
    • Able to maintain the confidentiality of resources and information
    • Knowledge of the configuration and operation of PCs, mobile devices, Microsoft applications and operating systems
    Duties of the role will include:
    • Use telephone, email and remote desktop applications to provide application support to Barfoot & Thompson staff
    • Resolve technical problems
    • Listen effectively and give clear instructions to staff
    • Record relevant call details in the Help Desk system
    • Work with other members of the IT Team including suppliers to resolve complex technical problems
    • Conduct software testing, PC / network troubleshooting as required
    • Complete administration tasks as required
    • Learn and maintain knowledge of Barfoot & Thompson computer and network systems including internal business applications, cloud applications, PCs & mobile devices
    If you think you have what it takes to excel in this role, APPLY NOW through our online application form.

    Please Quote Reference Number 74870

    Please Complete the Details in our Form Below

    (.doc, .docx, .pdf, .rtf or .txt ONLY, 4MB max file size)

    Please Complete this Additional Questionnaire:

    (Q1) Which of the following statements best describes your right to work in New Zealand?

    (Q2) How would you rate your English language skills?

    Limited proficiency

    Professional working proficiency

    Native or Bilingual proficiency

    (Q3) Do you have experience as an IT Service Desk Analyst? (Please answer: YES or NO)

    Check for Confirmation HERE after you click SEND