Contact Centre Team Leader
Hamilton, Full Time, Customer Service
Please Quote Reference Number 78547
  • Be at the forefront of a brand new internal contact centre function
  • An exciting role in a large business with a great culture
  • A role with genuine growth opportunities

  • The automotive industry is on a fascinating journey. We're shifting to electric vehicles, to digital retail models and, over time, to autonomous vehicles. All big ticket items but the most interesting challenge we face is in meeting the changing expectations of our customers.

    As digital grows and disruptive brands gain traction, our customers demand an ever more personalised, integrated, intuitive and rewarding process from initial interest through to ownership and after-sales care. At the Ebbett Group, we aim to be at the forefront of delivering this experience across all platforms.

    To help us achieve this ambition we need a CONTACT CENTRE TEAM LEADER to support us in the development of a full function internal call centre service.

    The ideal candidate will have:
    • At least 3 years' experience in a relevant contact centre role
    • Experience and skills in relevant data, contact planning, CRM and reporting software (including financials)
    • Leadership skills combined with demonstrable experience in delivering to KPIs
    • Understanding of customer value propositions and experience in scripting/ communicating those clearly
    • A genuine desire to improve customer experience in a large, established organisation
    • Excellent oral communication and listening ability combined with a passion for customer support and sales
    • The ability to combine direct contact tasks with team leadership and dealing with senior stakeholders
    • The desire and ability to grow as the role expands
    Candidates with the following will be preferred:
    • Experience in the automotive industry (not necessarily in contact centre capacity)
    You will be a member of an internal marketing function with a group-wide remit and the role will allow you to work across a number of high profile brands. As this is a new function within the group, the initial team will be small and require high level of hands-on contacting but growth plans are in place to increase resource quickly with the right candidate in place.

    If you are excited by the opportunity to make a difference in a large group of companies and are an enthusiastic and confident team player then you may be the person we're looking for.

    Why join the Ebbett Group? The Ebbett Group (Est. 1928) represents 18 brands across 15 dealerships and the national vehicle distributor, Foton New Zealand. It is one of the largest automotive groups in the country with over 500 employees. We have a supportive culture and an excellent reputation as a trusted employer with a record of investing in and developing our people. The role will be based at our brand new Volkswagen showroom in Te Rapa and salary will be commensurate with experience.

    Apply now by filling in the on-line application form.

    Please Quote Reference Number 78547

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    Please Complete this Additional Questionnaire:

    (Q1) Which of the following statements best describes your right to work in New Zealand?

    (Q2) How would you rate your English language skills?

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    (Q3) How many years experience do you have working in a Call Centre?

    (Q4) Have you been a Team Leader within a Call Centre environment? (Please Answer: YES or NO)

    (Q5) What is your expected annual salary?

    (Q6) Why are you the ideal candidate for this role?

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