Proven experience in a similar client focussed role
Ability to build strong business relationships
Work for a rapidly expanding business
Booth's Transport Ltd is a diverse logistics company, who are a professional, family-owned and operated company, managing HPMV services throughout New Zealand. We have a great team and thrive on the dynamic nature of the industry. We take pride in delivering excellent service to our customers, whilst striving to maintain a professional representation within the transport industry.
We currently have a full-time position available for a qualified Customer Service star, based in our Mt Maunganui offices. This position is offered purely down to the growth we are seeing, so this is a new position within the Booth's business. With this in mind we can only consider people that can offer some robust experience within the customer service sector, as you will be the main point of contact for this large piece of business.
Main Activities:
Dealing with incoming calls and emails - within the SLA time frames
Onboarding the customer / their staff
Keeping them up-to-date throughout the day with progress on their deliveries
Full analysis of the work completed and any work that is outstanding
Work with the sales team on any areas of potential improvements
Proactively work with internal staff to flag any potential upcoming delivery issues
Provide high levels of customer service - both internally and externally
Develop an excellent working knowledge of our services and the customers' requirements
Maintain databases of customer pricing, delivery addresses, etc
Internal processing of orders, credits, quotes and invoicing
Understand and uphold the Business's Values and Mission, our policies and procedures
Skills and Attributes
Skills:
Strong relationship building skills (internal and external)
An ability to interact with the business's sales and operations teams and maintain a high level of confidentiality
Experience in Logistics preferred, but not essential - remembering though this is a fast paced industry and the hours are not always the most hospitable
High level of oral, written and interpersonal skills particularly in liaising with a variety of internal and external stakeholders
Ability to collate data / information and present report format
The ability to learn new systems quickly
Accurate and efficient data entry skills with attention to detail
High level of computer literacy across a range of devices and programs
Ability to prioritise and time manage effectively to successfully achieve results
Attributes:
Positive and friendly team player
A strong desire to learn, grow and improve
Ability to build strong business relationships
Calm under pressure, with the ability to keep everyone else calm around you
Excellent communication skills
Highly organised, efficient and flexible in your approach
Self-motivated and self-managing
Can think on your feet and is resourceful
What we can offer:
Opportunity to grow your career
Up-to-date technology, with new technology coming on all the time
Work with a fun and friendly team and a supportive Manager
We are growing - so this is only the start - meaning you have the opportunity to own this position and make it your own
Hours are 8:30am - 5pm (flexible due to customer needs).
Competitive remuneration is on offer along with tools of the trade (phone and laptop).
If you are looking to be part of a highly successful company and have at least 2-years experience in a similar role, then please apply online now through our online application form below.
