High energy customer-focused problem solver wanted for our Customer Care team
Opportunity for ongoing career progression
Fast-Paced and rewarding environment
Manukau Toyota Group is the largest Toyota dealership in New Zealand with approximately 200 Team Members working across five different sites around Auckland's South & South-East. Celebrating our 30-year anniversary in 2021, we are wholly Kiwi owned and operated.
About the opportunity:
Our goal is to have our customers finish their visit or call with us with a smile on their face and this exciting opportunity for is for someone who can help us do that! You are likely ambitious and driven with a passion for providing excellent customer service. The role is within the Service Team at either our Botany or Manukau Store. The main purpose of this role is to attend to customer matters in a timely and considered way and in a manner consistent with the Manukau Toyota Group front-line service strategy.
As part of this role, you will be:
Booking service and repair appointments - accuracy is critical
Resolving customer issues and answering enquiries through inbound calls - a clear and friendly tone is essential
Making outbound calls to customers that are due for Service or WOF
Working with and providing data on call factors and helping to report on same
Minimum 12 months Customer Service Experience. Automotive industry experience would be an advantage.
Excellent verbal and written communication and interpersonal skills
Well-organised with the ability to work (sometimes unsupervised) in a fast-paced friendly environment
Excellent time management skills
Sound computer skills and the willingness to learn new systems and processes
A full valid NZ driver licence
What we can offer:
Comprehensive in-house learning and development
Opportunities to develop your skills and career
A supportive team environment
Good remuneration package tailored to reflect your experience
If you feel this role matches your skill set, we want to hear from you!
APPLY NOW through our online application form below.