CUSTOMER CARE REPRESENTATIVE
Full Time, Automotive
Please Quote Reference Number 79241
  • High energy customer-focused problem solver wanted for our Customer Care team
  • Opportunity for ongoing career progression
  • Fast-Paced and rewarding environment

  • About us:

    Manukau Toyota Group is the largest Toyota dealership in New Zealand with approximately 200 Team Members working across five different sites around Auckland's South & South-East. Celebrating our 30-year anniversary in 2021, we are wholly Kiwi owned and operated.

    About the opportunity:

    Our goal is to have our customers finish their visit or call with us with a smile on their face and this exciting opportunity for is for someone who can help us do that! You are likely ambitious and driven with a passion for providing excellent customer service. The role is within the Service Team at either our Botany or Manukau Store. The main purpose of this role is to attend to customer matters in a timely and considered way and in a manner consistent with the Manukau Toyota Group front-line service strategy.

    As part of this role, you will be:
    • Booking service and repair appointments - accuracy is critical
    • Resolving customer issues and answering enquiries through inbound calls - a clear and friendly tone is essential
    • Making outbound calls to customers that are due for Service or WOF
    • Working with and providing data on call factors and helping to report on same
    About you:
    • Minimum 12 months Customer Service Experience. Automotive industry experience would be an advantage.
    • Excellent verbal and written communication and interpersonal skills
    • Well-organised with the ability to work (sometimes unsupervised) in a fast-paced friendly environment
    • Excellent time management skills
    • Sound computer skills and the willingness to learn new systems and processes
    • A full valid NZ driver licence
    What we can offer:
    • Comprehensive in-house learning and development
    • Opportunities to develop your skills and career
    • A supportive team environment
    • Good remuneration package tailored to reflect your experience
    If you feel this role matches your skill set, we want to hear from you!

    APPLY NOW through our online application form below.

    Please Quote Reference Number 79241

    Please Complete the Details in our Form Below

    (.doc, .docx, .pdf, .rtf or .txt ONLY, 4MB max file size)

    Please Complete this Additional Questionnaire:

    (Q1) Which of the following statements best describes your right to work in New Zealand?

    (Q2) Do you have a current New Zealand drivers licence?

    Yes

    No

    (Q3) How many years experience do you have in a customer service role?

    (Q4) Do you have previous Automotive industry experience?

    (Q5) What is your expected annual salary?

    (Q6) If successful, when would you be available to start?

    Check for Confirmation HERE after you click SEND